LUFASND Shipping Policy

Last updated: August 26, 2026

This Shipping Policy explains how orders placed through www.lufasnd.com are processed, shipped, tracked, and delivered.

The LUFASND online store is operated by HYPER CHIP CO., LIMITED, a company registered in Hong Kong under Company Registration No. 78959920.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

1. Shipping Destinations

We ship to many countries and regions worldwide.

Available shipping destinations and shipping methods are displayed during checkout after you enter your delivery address. If no shipping option appears for your address, we are currently unable to ship to that destination.

Certain products or destinations may be subject to carrier, customs, legal, or logistical restrictions.

2. Order Processing Time

Orders are generally processed within 5-7 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding Hong Kong public holidays.

Processing time may be extended because of:

• High order volumes or promotional periods;

• Payment verification;

• Incomplete or inaccurate shipping information;

• Product availability;

• Fraud-prevention or security checks;

• Public holidays, severe weather, or other circumstances outside our reasonable control.

Processing time is separate from estimated shipping or transit time.

3. Order Verification

To protect customers and prevent unauthorized transactions, we may contact you to verify your order, payment information, or shipping address.

If we cannot complete the necessary verification, shipment may be delayed or the order may be cancelled and refunded to the original payment method.

4. Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed. Charges may vary depending on:

• Destination country or region;

• Package weight and dimensions;

• Product type;

• Selected shipping method;

• Carrier availability;

• Promotional shipping offers.

The shipping amount displayed at checkout is the amount charged by LUFASND for the selected shipping service, excluding any customs duties, import taxes, or local handling charges that may be collected separately by government authorities or carriers.

5. Free Shipping

Where offered, free shipping eligibility is determined by the order subtotal and shipping destination shown at checkout.

Orders with a qualifying subtotal of USD $100 or more may receive free standard shipping where that option is available. Taxes, duties, discounts, gift cards, and other charges may not count toward the qualifying subtotal.

The shipping method and final charge displayed at checkout control if they differ from this general statement.

LUFASND may modify or discontinue free-shipping promotions, but changes will not affect orders already accepted.

6. Estimated Delivery Times

After order processing, estimated transit time is generally 3–14 business days, depending on the destination and shipping method.

Delivery estimates are not guaranteed delivery dates. Actual delivery may be affected by:

• Customs inspection or clearance;

• Carrier delays;

• Severe weather or natural disasters;

• Public holidays;

• Remote-area delivery;

• Incorrect or incomplete addresses;

• Local postal conditions;

• Events outside our reasonable control.

Any delivery estimate displayed at checkout, in an order confirmation, or in a tracking notification is provided for guidance only.

7. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

When tracking is available and the shipment has been dispatched, you will receive a shipping confirmation containing a tracking number or tracking link.

Tracking information may take 24–72 hours after dispatch to become active in the carrier’s system.

Customers are responsible for providing a valid email address and reviewing shipping notifications.

8. Multiple Shipments

Items from the same order may be shipped separately because of product availability, fulfillment location, packaging requirements, or carrier arrangements.

If your order is divided into multiple shipments:

• You may receive more than one tracking number;

• Packages may arrive on different dates;

• You will not be charged additional shipping solely because we divided the order.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name;

• Street address and unit number;

• City, state, province, or region;

• Postal or ZIP code where applicable;

• Country or region;

• Valid telephone number.

LUFASND is not responsible for delays, failed delivery, or loss caused by incorrect, incomplete, or outdated information supplied by the customer.

10. Address Changes and Order Cancellations

If you need to change your shipping address or request cancellation, contact us as soon as possible at cs@lufasnd.com.

We will try to accommodate the request, but changes or cancellations cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Once a shipment has been dispatched, we generally cannot redirect it. Additional carrier charges caused by a customer-requested address change may be the customer’s responsibility where permitted by law.

11. Customs Duties, Import Taxes, and Fees

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, clearance fees, or other charges imposed by the destination country or region.

Unless checkout expressly states that duties and taxes are included:

• These charges are not included in the product price or shipping charge;

• They are determined by local authorities or carriers;

• The recipient is responsible for paying them;

• LUFASND cannot determine or guarantee the amount in advance.

Customers should consult their local customs authority before ordering if they require more information.

Nothing in this section limits any mandatory consumer rights under applicable law.

12. Customs Delays

International shipments may be inspected or held by customs authorities.

LUFASND does not control customs processing times and is not responsible for delays caused solely by customs authorities. We will, however, provide reasonably available shipping documents or information when assistance is required.

Customers are responsible for responding promptly to lawful requests from customs authorities or carriers.

13. Delivery Attempts and Collection

Carriers may require a signature, attempt delivery more than once, leave the parcel at an authorized location, or hold it at a local facility for collection.

Customers are responsible for monitoring tracking information and arranging timely collection when required.

If a shipment is returned because it was refused, left unclaimed, or could not be delivered due to customer-provided information, any refund will be handled under our Refund & Return Policy. Reasonable shipping, return, customs, or handling costs actually incurred may be deducted where permitted by applicable law.

No such deduction will apply when the failed delivery resulted from our error or where prohibited by law.

14. Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it:

1. Check the delivery location, mailbox, reception area, and any safe place used by the carrier;

2. Ask household members, neighbours, building management, or reception staff;

3. Contact the carrier using the tracking number;

4. Contact us promptly at cs@lufasnd.com if the parcel remains missing.

We may ask you to provide your order number, tracking information, delivery address, and any relevant carrier documentation so that we can investigate.

A carrier’s “delivered” scan does not automatically prevent us from reviewing a legitimate non-delivery claim.

15. Lost or Significantly Delayed Shipments

If tracking has not updated for an unusual period or the shipment has not arrived within a reasonable time after the estimated delivery window, contact cs@lufasnd.com.

We may open an investigation with the carrier. Carrier investigations can take additional time and must normally be completed before a replacement or refund decision is made.

Where the shipment is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund, subject to applicable law and product availability.

Please report delivery problems as soon as reasonably possible. We recommend contacting us within 45 days after dispatch, but this recommendation does not remove any mandatory rights or longer claim period provided by applicable law.

16. Damaged Packages or Missing Items

Please inspect your order promptly after delivery.

If the package or product arrives damaged, or if an item is missing or incorrect:

1. Contact cs@lufasnd.com as soon as possible;

2. Provide your order number;

3. Describe the issue clearly;

4. Include photographs of the outer packaging, shipping label, internal packaging, product, damage, and all items received.

Keep the product and all packaging until we complete our review. Do not discard damaged packaging unless doing so is necessary for safety.

Where the issue is confirmed, we will provide an appropriate remedy under our Refund & Return Policy and applicable law.

17. Refused and Undeliverable Shipments

A shipment may be returned to us because of:

• An incorrect or incomplete address;

• Repeated failed delivery attempts;

• Failure to collect the parcel;

• Refusal to pay applicable import charges;

• Refusal of delivery;

• Carrier or customs restrictions.

After the returned shipment has been received and inspected, we will contact you regarding reshipment or refund options.

Reasonable shipping, return transportation, customs, or handling costs actually incurred may be charged or deducted where the failure was caused by the customer and where permitted by law.

These charges will not apply to defective, damaged, incorrect, or misdescribed products, or where the delivery failure resulted from our error.

18. Shipping Restrictions

We may decline, cancel, or restrict an order when:

• The destination is not served by available carriers;

• The shipment is prohibited or restricted by law;

• Customs or carrier rules prevent shipment;

• The address cannot be verified;

• The order presents a suspected fraud or security risk;

• A pricing, inventory, or technical error has occurred.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

19. Risk of Loss and Consumer Rights

Responsibility for goods transfers as determined by applicable law.

Nothing in this Shipping Policy excludes or limits rights that cannot lawfully be excluded, including mandatory consumer protections relating to delivery, loss, damage, and non-conforming goods.

Where local law provides customers with stronger rights than this policy, the applicable mandatory law will prevail.

20. Returns and Refunds

Shipping-related returns, refused shipments, damaged products, incorrect products, and refund requests are also governed by our Refund & Return Policy:

https://www.lufasnd.com/policies/refund-policy

Please obtain return instructions before sending any product. Do not send returns to the registered company address unless LUFASND has expressly authorized that address in writing.

21. Policy Changes

We may update this Shipping Policy to reflect changes in our operations, carriers, shipping services, legal requirements, or business practices.

The revised version becomes effective when published on this page. Changes will not retroactively reduce rights already attached to an accepted order where prohibited by law.

22. Contact Information

For questions about shipping, tracking, address changes, delayed shipments, or delivery issues, contact:

Brand: LUFASND
Legal business name: HYPER CHIP CO., LIMITED
Hong Kong Company Registration No.: 78959920
Email: cs@lufasnd.com
Telephone: +852 6941 7418
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, Hong Kong Time (HKT, UTC+8), excluding Hong Kong public holidays
Typical response time: 1–2 business days

Registered office:

FLAT D11, UNIT 17, 9/F, BLOCK A
NEW MANDARIN PLAZA
NO. 14 SCIENCE MUSEUM ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG

The registered office is provided for legal and business correspondence only. It is not a return warehouse, fulfillment center, or customer collection point. Returns sent there without prior written authorization may be rejected or delayed.