LUFASND Refund & Return Policy

Last updated: August 26, 2026

This Refund & Return Policy is issued by HYPER CHIP CO., LIMITED, operating under the LUFASND brand.

Thank you for purchasing from LUFASND. This policy explains the conditions, procedures, costs, and timelines that apply to returns, exchanges, cancellations, warranty claims, and refunds.

Nothing in this policy excludes or limits any mandatory consumer rights available under the laws of your country or region. If applicable law provides rights or remedies that are more favorable than this policy, those statutory rights and remedies will apply.

1. Return Window

You may request a return within 14 calendar days after receiving your order.

To meet the return deadline, you must contact us or submit a return request within this 14-day period.

Products returned without prior authorization may be delayed, refused, or sent back to the customer where permitted by law.

2. Return Eligibility

To qualify for a standard return, the product must:

• Be returned within the applicable return period.

• Be unused and in the same condition in which it was received.

• Have no scratches, physical damage, modification, misuse, or signs of improper installation.

• Include all original packaging, labels, accessories, manuals, protective materials, and bundled items.

• Be accompanied by valid proof of purchase.

• Have all personal, confidential, and stored data removed before return.

• Be packaged securely to prevent damage during transportation.

LUFASND may inspect and test returned storage products before approving a refund.

Normal inspection required to determine the nature, characteristics, or functionality of a product will not affect rights provided under applicable consumer law.

3. Change-of-Mind Returns

An unopened and unused product returned because of a change of mind may qualify for a refund if it meets all return eligibility requirements.

Where LUFASND offers a promotional free-return service, an approved prepaid return label will be provided. Otherwise, the customer may be responsible for return shipping costs, except where applicable law requires otherwise.

Original shipping charges and optional expedited shipping charges are generally non-refundable unless:

• The product was defective.

• The wrong product was delivered.

• The product was damaged during shipment.

• The order was canceled before shipment.

• A refund of those charges is required by applicable law.

4. Compatibility and Ordering Errors

Customers should review the following information before purchasing:

• Interface type.

• Form factor.

• Physical dimensions.

• Capacity.

• Device compatibility.

• Operating-system requirements.

• Installation requirements.

• Cooling or heatsink requirements.

• Product specifications and performance limitations.

Returns caused by customer ordering or compatibility errors may still be accepted if the product remains eligible for return.

Examples include:

• Ordering an incorrect interface or form factor.

• Selecting a product that is incompatible with the customer’s device.

• Ordering an incorrect capacity, model, size, or quantity.

• Misunderstanding specifications clearly displayed on the product page.

• Being unable to install required software or drivers because of device, administrator, or information-technology restrictions.

For customer-caused returns, the customer may be responsible for return shipping and reasonable testing, handling, repackaging, or restocking costs where permitted by law.

Any applicable deduction will be explained before the return is finalized.

No restocking fee will be charged for:

• A verified defective product.

• A product damaged during shipment.

• An incorrect product sent by LUFASND.

• A missing item caused by a fulfillment error.

• A situation in which such a fee is prohibited by law.

5. Product Condition and Refund Deductions

If a returned product has been used, damaged, modified, incompletely packaged, or is missing accessories, LUFASND may, where permitted by law:

• Reduce the refund to reflect the product’s diminished value.

• Deduct reasonable testing, cleaning, repackaging, repair, or replacement costs.

• Reject the return if the product cannot safely or reasonably be resold.

• Return the product to the customer at the customer’s expense.

Any deduction will be based on the actual condition of the returned product and will not apply where prohibited by law.

Before applying a material deduction, we will provide an explanation of the reason for the deduction.

6. Defective, Damaged, or Incorrect Products

Please inspect your order promptly after delivery.

If the product is defective, damaged during shipment, incomplete, or different from what you ordered, contact us as soon as reasonably possible at:

cs@lufasnd.com

Please provide:

• Your full name.

• Order number.

• Product name, model, and capacity.

• Product serial number, where applicable.

• A clear description of the issue.

• Photographs of the product and packaging.

• Photographs of the shipping label for delivery-related claims.

• A video showing the issue, if reasonably required for diagnosis.

If the problem is verified and reported within the applicable return period, LUFASND may provide an appropriate remedy, including:

• Technical assistance.

• Repair.

• Replacement.

• Return.

• Partial refund.

• Full refund.

• Another remedy required by applicable law.

LUFASND may request reasonable troubleshooting information to determine whether the problem relates to the product, compatibility, installation, software, operating system, or host device.

Participation in reasonable troubleshooting does not limit any mandatory consumer rights.

7. Warranty Claims After the Return Period

After the 14-day return period, a defective product may remain covered by the warranty period stated on:

• The applicable product page.

• Product packaging.

• Warranty documentation.

• Another written warranty statement provided by LUFASND.

Warranty periods may vary by product, model, region, and applicable law.

Depending on the applicable warranty terms and circumstances, LUFASND may:

• Repair the product.

• Replace the product with the same or an equivalent model.

• Provide a refurbished replacement of equivalent functionality.

• Issue a refund where required.

• Provide another remedy required by applicable law.

A warranty claim does not automatically entitle the customer to a full refund after the return period unless required by applicable law.

Warranty coverage generally does not apply to damage caused by misuse, improper installation, incompatible equipment, unauthorized repair, modification, accident, liquid exposure, electrical damage, or failure to follow product instructions.

8. Data Stored on Returned Products

Before returning an SSD, memory card, or other storage product, you are responsible for:

• Backing up all important data.

• Deleting personal, confidential, or proprietary information.

• Removing passwords, encryption, partitions, and access restrictions where reasonably possible.

• Confirming that no necessary information remains stored on the product.

Returned storage products may be tested, reformatted, repaired, replaced, recycled, or destroyed as part of the return or warranty process.

To the maximum extent permitted by law, LUFASND is not responsible for the loss, corruption, disclosure, or recovery of data stored on a returned product.

Nothing in this section excludes liability that cannot legally be excluded.

9. Non-returnable Items

The following products may not be eligible for return unless defective or unless return is required by applicable law:

• Gift cards.

• Custom-made or personalized products.

• Products damaged through misuse, improper installation, modification, neglect, accident, or unauthorized repair.

• Products with removed, damaged, or altered serial numbers or identification labels.

• Products missing essential components.

• Products returned in an unsafe or contaminated condition.

• Items designated as final sale where such a restriction is legally permitted.

• Hazardous materials, flammable liquids, or gases.

If you are unsure whether a product is eligible for return, contact us before sending it.

10. Return Request Procedure

To request a return:

1. Sign in to your LUFASND customer account and submit a return request, if this function is available.

2. Alternatively, email cs@lufasnd.com with your order number and reason for return.

3. Provide requested photographs, video, or troubleshooting information.

4. Wait for return authorization and shipping instructions.

5. Package the product securely with all included accessories and materials.

6. Attach the authorized return label where one is provided.

7. Send the product only to the return address stated in the authorization.

8. Retain the return receipt and tracking number until the case is completed.

Do not return products without authorization.

11. Return Address

The registered business address of HYPER CHIP CO., LIMITED is not automatically a product-return warehouse or customer collection point.

Do not send a product to:

• Our registered business address.

• An address printed on the original shipping parcel.

• A carrier depot.

• Any other address not expressly authorized by LUFASND.

Approved returns must be sent only to the address provided by LUFASND Customer Support in the written return authorization.

Products sent to an unauthorized or incorrect address may be delayed, refused, lost, or returned to the customer.

12. Return Shipping Labels

When LUFASND provides a prepaid return label, the label will normally remain valid for 5 calendar days, unless a different period is stated in the return instructions.

If a label expires because the product was not shipped within the stated period, the customer may be responsible for obtaining or paying for a replacement label, except where prohibited by law.

The customer should:

• Use the authorized shipping method.

• Package the product securely.

• Obtain a receipt from the carrier.

• Keep the tracking number.

• Monitor the return shipment until delivery.

LUFASND is not responsible for a return sent without tracking where the parcel cannot be located, except where applicable law provides otherwise.

13. Return Inspection and Processing

Returned products will be inspected after arrival at the authorized return facility.

Return, technical verification, and warranty processing may take up to 14 business days after the returned product is received.

Complex technical issues may require additional time.

We may contact you if:

• Additional information is required.

• The returned product is incomplete.

• The returned product is damaged or modified.

• A refund deduction is proposed.

• The return does not meet eligibility requirements.

• Repair or replacement is recommended instead of a refund.

14. Refunds

When a return is approved, the refund will be issued to the original payment method.

LUFASND normally submits an approved refund within 10 business days after completing the return inspection.

Your bank, credit card issuer, PayPal, Shop Pay, or other payment provider may require additional time to display the refund.

If more than 15 business days have passed since LUFASND confirmed that your refund was approved, contact:

cs@lufasnd.com

Refund timing controlled by a bank or payment provider is outside LUFASND’s direct control.

15. Exchanges

Where inventory is available, LUFASND may offer an exchange instead of a refund.

If the replacement product costs more than the returned product, the customer must pay the applicable difference.

If the replacement product costs less, the applicable difference will be refunded to the original payment method.

An exchange is subject to:

• Product availability.

• Inspection of the returned product.

• Payment of any applicable price difference.

• Applicable consumer law.

A replacement product may be new or refurbished where permitted by the applicable warranty terms and law.

16. Order Cancellation Before Shipment

You may request cancellation before your order has been shipped.

To request cancellation, contact cs@lufasnd.com as soon as possible and include your order number.

Submitting a cancellation request does not guarantee cancellation.

If the order has already entered fulfillment or has been transferred to the carrier, it may no longer be possible to stop the shipment.

If cancellation is completed before shipment, the canceled amount will be refunded to the original payment method without a return shipping charge.

After shipment, the order will be handled under this Refund & Return Policy.

17. European Union and Other Statutory Withdrawal Rights

If your order is delivered to a country or region that provides a statutory right of withdrawal, including eligible consumer orders delivered within the European Union, you may have the right to withdraw from the purchase within 14 days without providing a reason.

The statutory period generally begins when you, or a person designated by you, receives the product.

To exercise an applicable right of withdrawal, send a clear request to:

cs@lufasnd.com

You may be responsible for the direct cost of returning the product unless:

• LUFASND agreed to cover the cost.

• The product was defective, damaged, incomplete, or incorrect.

• Applicable law requires LUFASND to cover the cost.

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and functionality.

Where permitted by law, a refund may be reduced if handling beyond that level causes diminished value.

This section does not replace or limit any mandatory consumer protections available in your country or region.

18. Chargebacks and Payment Disputes

We encourage customers to contact cs@lufasnd.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

When contacting us, please provide:

• Your order number.

• The amount in dispute.

• A description of the issue.

• Relevant payment, shipping, or return information.

This request does not prevent you from exercising rights available through your bank, card issuer, payment provider, or applicable law.

Fraudulent or abusive chargebacks may be disputed using relevant order, communication, tracking, delivery, and return records.

19. Changes to This Policy

LUFASND may update this Refund & Return Policy to reflect changes in:

• Products.

• Warranty services.

• Customer-support procedures.

• Return operations.

• Shopify functionality.

• Legal or regulatory requirements.

The revised version will be posted on the website with an updated “Last updated” date.

Changes will not retroactively reduce rights that have already arisen under an accepted order or applicable law.

20. Contact Us

For return, refund, cancellation, exchange, or warranty questions, contact:

LUFASND Customer Support
Operated by: HYPER CHIP CO., LIMITED
Email: cs@lufasnd.com
Telephone: +852 6941 7418
Website: https://www.lufasnd.com

Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM
Hong Kong Time (HKT, UTC+8)
Closed on Saturdays, Sundays, and Hong Kong public holidays.

We normally respond within 1–2 business days.

Please include your order number in all return-related communications.