Contact information

Contact Information

Last updated: August 26, 2026

The LUFASND online store and the website www.lufasnd.com are operated by HYPER CHIP CO., LIMITED, a company registered in Hong Kong.

Customers may use the contact information below for questions relating to products, orders, payments, shipping, returns, refunds, warranties, privacy, or other customer service matters.

1. Business Information

Brand name: LUFASND
Legal business name: HYPER CHIP CO., LIMITED
Business type: Private company limited by shares
Hong Kong Company Registration No.: 78959920
Date of registration: October 17, 2015
Website: https://www.lufasnd.com

2. Customer Support

Customer service email: cs@lufasnd.com
Telephone: +852 6941 7418

Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM
Hong Kong Time (HKT, UTC+8)

Customer service is closed on Saturdays, Sundays, and Hong Kong public holidays.

We normally respond to customer enquiries within 1–2 business days. Response times may be longer during public holidays, major promotional events, or periods of unusually high enquiry volume.

3. Business Address

Hong Kong Address:

Unit D11, Room 917, Tower A, Sun Wah Centre
14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong

Postal Code Notice:

Hong Kong does not have an official postal code system.
If a postal code is required during checkout or shipping documentation, please leave the field blank or follow the instructions provided by the carrier. Do not use placeholder postal codes such as "999077" or any other unofficial codes.

4. Important Address Notice

The address above is the company’s registered office and is provided for legal and business correspondence only.

It is not:

A product return warehouse;
A fulfillment or distribution center;
A repair or warranty service center;
A retail store or showroom;
A customer collection point.

Do not send products, returns, warranty items, or parcels to the registered office unless LUFASND has provided prior written authorization and specific return instructions.

Unauthorized returns may be rejected, delayed, or returned to the sender. Please contact cs@lufasnd.com before returning any product.

5. Order Enquiries

When contacting us about an order, please provide:

Your full name;
Order number;
Email address used to place the order;
Product name;
A clear description of your enquiry;
Relevant photographs or videos, where applicable.

For security and privacy reasons, we may ask you to verify information associated with the order before disclosing order details or processing certain requests.

Please do not send complete payment card numbers, passwords, identity documents, or other unnecessary sensitive information by email.

6. Shipping and Delivery Enquiries

For questions about shipping, tracking, delayed delivery, missing parcels, or damaged packages, please contact:

Email: cs@lufasnd.com

Include your order number, tracking number, delivery address, and any relevant photographs or carrier information.

Shipping matters are also governed by our Shipping Policy:

https://www.lufasnd.com/policies/shipping-policy

7. Returns, Refunds, and Warranty Enquiries

Before returning a product, contact us at cs@lufasnd.com to request instructions.

Your request should include:

Order number;
Product name;
Reason for the return or claim;
Photographs or videos showing the issue, where applicable;
Product serial number or other identifying information, if requested.

Do not send a return until you have received written instructions from LUFASND.

Returns and refunds are governed by our Refund & Return Policy:

https://www.lufasnd.com/policies/refund-policy

The applicable product warranty period and warranty conditions are those stated on the relevant product page or in the warranty documentation supplied with the product.

8. Privacy Enquiries

For questions about how we collect, use, disclose, retain, or protect personal information, or to submit a privacy rights request, contact:

Privacy contact: cs@lufasnd.com
Subject line: Privacy Request

Please provide enough information for us to understand and verify your request. We may request additional verification where permitted or required by applicable law.

Our handling of personal information is described in our Privacy Policy:

https://www.lufasnd.com/policies/privacy-policy

9. Legal Notices

Legal notices and formal business correspondence may be sent to the registered office listed in Section 3.

Where possible, please also send an electronic copy to:

Email: cs@lufasnd.com
Subject line: Legal Notice

Sending customer returns or products to the registered office does not constitute valid delivery of a return unless we have expressly authorized it in writing.

10. Languages

Customer service is primarily available in English and Chinese.

Where translated versions of this Contact Information are provided, the English version will apply in the event of an inconsistency, except where applicable law requires otherwise.