What We Make
Processing Time
Shipping Time
Tracking
Delivery Notes
How It Works
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Shipping Information
Review delivery coverage, tracking information, and important shipping policies before placing your order.
Delivery Info
Policy Notes
Processing & Delivery Times
Orders are normally processed within 1–2 business days after payment is confirmed. Estimated delivery times begin after the order has been dispatched and vary by destination and selected shipping service.
Delays
Carrier delays, severe weather, public holidays, high-volume periods, customs inspections, or other events outside our control may affect the estimated delivery date. Tracking information will show the latest available carrier update.
Customs & Import Duties
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the recipient’s responsibility.
Address Changes
Please verify your shipping address before submitting the order. If a correction is required, contact us as soon as possible. We cannot guarantee an address change after the order has entered processing or has been dispatched.
Tracking & Missing Packages
A tracking link is emailed after dispatch. If tracking shows delivery but the package cannot be located, check the delivery area and contact the carrier first, then contact LUFASND Support with your order number for further assistance.
Damaged or Incorrect Items
If an item arrives damaged or does not match your order, contact LUFASND Support promptly with your order number and clear photos of the item, packaging, and shipping label. Keep all packaging until the case is resolved.
Delivery estimates are provided for reference and may vary by destination, customs clearance, carrier operations, weather, and other circumstances outside our control. For order-specific assistance, please contact cs@lufasnd.com.
